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2. Frequently Asked Questions

General

If I have already shopped at Airfield online on the old website or in-store, do I need to create a new account to place an online order?

I'm having trouble uploading my ID to my account from a Mac computer, how do I add it to my profile?

I'm having trouble uploading my ID to my account because it says the photo is too large, how do I add it to my profile?

What are your operating hours?

I am close to Airfield, if I arrive after 9pm will I be able to purchase?

What days are you closed?

What forms of ID do you accept?

I don't have my ID but have an account. Can I still shop in-store or make a pickup/delivery order?

How do I create an account?

Can I access my previous online orders?

Why are there armed guards stationed outside the dispensary?

Does Airfield store customer information? If so, what do you do with the info?

Cannabis Questions

What is THC?

What is CBD?

What is Sativa and Indica?

What is CBN?

What can I use for pain relief?

Will anything help with anxiety?

Do you have anything that is for chronic pain or that is for medical use?

Will smoking make you hungry?

What's the difference between your topicals/rubs and will they get me high?

What is a tincture?

Can I give my pet CBD?

How much edible should I take?

Can CBD react with any medication?

How do i dab?

What is extract?

What is a vape?

What is shake?

Can I get something that has no THC?

In-Store

Are you open for in-store shopping?

Should I tip my budtender?

Can I bring my service pet into the dispensary?

Do I need an online account to shop in-store?

Does Airfield have any deals for first time customers or a referral program?

Pickup

Can I place an order over the phone?

Do I need an account to shop online?

Can I check the status of my order online?

Can I place an online order for curbside pickup?

I won't be able to pick up my order in the time slot I selected, can I move it?

Can I convert my order from a pickup to a delivery?

Delivery

Do you offer delivery?

Is there a fee for delivery?

Is there a minimum delivery purchase limit?

Is there a maximum delivery purchase limit?

Should I tip my delivery driver?

How long will it take for my delivery to arrive?

Can I track my order once it's out for delivery?

Can you leave the delivery on my doorstep?

I'd like to send my delivery order to someone as a gift, is this possible?

I won't be home to receive my order, can my partner/ friend receive it instead?

I won't be home during the time window I chose. Can I reschedule my delivery?

Can I convert my order from a delivery to a pickup?

Can I change my delivery address?

My delivery won't go through, how do I proceed?

You have delivered to me before, but now it says I'm out of the delivery range-- is that true?

Do you deliver or ship out of state?

Payment

What forms of payment do you accept?

Is there an added fee for using debit?

Do you accept credit cards?

Do you offer gift cards?

Do you offer touchless payment options?

Can/should I tip my budtender?

Do you have an ATM available to use in store? Is there a fee for using the ATM in your store?

Treezpay

What is Stronghold Pay?

Is Stronghold Pay secure?

Are there any fees when paying with Stronghold Pay?

My bank isn't listed on Stronghold Pay, can I still use this payment option?

I did not receive a text link to pay for my order with Stronghold Pay, can I still use this payment option?

Weedmaps & Leafly

Are the prices on Weedmaps/Leafly the same as prices in-store or on your website?

Are the prices on Weedmaps/Leafly pre-tax?

I tried to place an order on Weedmaps/Leafly, why won't it go through?

I saw a deal on Weedmaps/Leafly and when I placed my order through your website, the prices were different. How come?

Discounts

Do you have any discounts or specials?

Why won't my promo code work when I place an online pick-up or delivery order?

Can I apply the birthday discount to my delivery?

I don’t see the Veteran/Senior Discount on the website, how do I get my discount applied to my order?

Does Military Monday apply to delivery and pickup orders?

I am a military spouse, can I use my partner's discount?

Medical

Do I need a medical card to shop at Airfield?

I am 18, and have a medical card. Can I shop at Airfield either in store, online, or for delivery?

Can I pick up or purchase medical cannabis for someone who is physically unable to?

If I have a medical recommendation, do I get a discount?

If I have a state medical card, do I get a discount?

How do I get a state medical card?

Returns

Do you accept exchanges or returns?

Frequent Flyer Program

What are miles?

How do I earn miles?

How do I start earning miles?

How do I redeem miles?

Can I use my miles for online orders or delivery?

Can I use my miles at other Gold Flora family dispensaries?

How long does it take for miles to appear in my digital wallet?

When do miles expire?

Can I leave the Frequent Flyer program?

Clone Care

How many clones can I purchase at one time?

How many clones can I legally grow at my residence at one time?

How do I prepare my new clone to be grown outdoors?

How do I prepare my new clone to be grown indoors?

What size container should I grow my clone in?

How often should I water my clone?

Do I have to feed my clone / give my clone nutrients?

Are there any other resources I can use to further research proper clone care?